Policies
MAXIMUM OCCUPANCY
Each of our guest rooms can accommodate a maximum of two adults per room. Should more guests arrive than the number confirmed at the time of booking (e.g - if three guests arrive rather than two), we will unfortunately have to refuse entry to the entire party & the cost of the stay booked will remain payable in full.
RESIDENTS ONLY
As Hazelbank is a bed & breakfast, as well as our home, rather than hotel - please note that we are open to resident guests only. If you are travelling as part of a larger group with others staying at different accommodations on the island, please be aware that we cannot accommodate non-resident guests here at any time in interest of the comfort of all of our guests, and as our maximum occupancy for the house is our six resident guests.
BEHAVIOUR
An awkward topic but... any damage in the room caused by misuse (such as smoking or preparation of foods) or carelessness, will be charged to the credit card provided along with any lost rental night/s associated with this. The material cost involved will be decided by a quote from the appropriate repair service or by mutual agreement to return the room to its original standard. Damage to a room can have costs ranging from inconveniencing pre booked guests through to not being able to relet the room for an undetermined time. For the comfort of others, boisterous and rowdy behaviour will not be tolerated and if necessary, disruptive guests will be asked to leave.
We reserve the right to terminate the visit of any guest whose conduct is detrimental to the comfort of others. Similarly, as hosts we expect to be treated by others as they would wish to be treated themselves, as such any rudeness or offensive behaviour will not be tolerated.
LIABILITY
We do not accept any liability for any damage, loss or injury to you or any member of your party or any vehicles or possessions.
SMOKING
Hazelbank is strictly a no smoking establishment. Should any guest be found to be smoking within the building we will need to charge a £50.00 cleaning fee. Smoking is allowed in the garden.
ILLNESS
If you become ill whilst staying at Hazelbank and are unable to travel then you will be liable for any costs associated with extending your stay. This will include the cost of additional nights and any meals provided. Exceptionally it may also result in a charge for any other cost associated with your extended stay e.g. any cost we would incur for relocating/refunding guests due to stay in the room you are occupying.
PETS
Sorry, we are unable to accommodate pets except assistance dogs.
ARRIVAL
Check in is between 4pm and 7pm. Please contact us for earlier or later arrivals and we will do our best to accommodate.
Departing guests are kindly asked to vacate their rooms by 10am. We are happy to store luggage for later collection.
CHILDREN
Sorry, we cannot accommodate children. All guests must be aged 16 or over.
Stag/Hen Parties
Sorry, we cannot accommodate Stag/Hen parties.
PAYMENT FOR INCIDENTALS
For incidentals, we accept payment on departure by cash, credit and debit cards. We are also happy to accept payment by bank transfer.
ACCESSIBILITY
Please contact us directly to discuss any accessibility requirements. Due to the layout of the house involving a number of level changes & narrow corridors, the property is unfortunately not suitable for wheelchair users. We kindly ask guests with any mobility difficulties to contact us before booking to discuss their individual requirements